FAQs
These Questions and Answers have been prepared to help you use this site.
1How To Shop
Shopping with Aloha Tropicals could not be easier. Simply click ADD TO CART on any item you like and your cart will automatically update. When you are ready to Checkout, click the Cart Icon at the top of the site and proceed with your Checkout.
2How do I find what I'm looking for ?
Finding what you are looking for on our site could not be easier! You can either use the Shop button in the site Menu or you can use the search bar at the top of the site to search our products.
3How do I use the Shopping Cart ?
Once you have added items to your Shopping Cart, you can easily checkout securely with your payment information. Shipping fees will be updated before your payment method is entered so that you are aware of the full charge that will be made to your supplied payment method
4How do I make a Purchase or Order an item ?
Simple! Click the ADD TO CART button on the items you wish to purchase. Once you have added all items to your Shopping Cart, simply click the Shopping Cart Icon at the top of the site and proceed to secure Checkout.
5Do you offer refunds?
Guarantee
All plants, rhizomes and corms are carefully examined prior to shipping. We guarantee safe delivery within the Continental U.S. If plant material arrives damaged or in unsatisfactory condition for any reason, and if it is reported to us within 10 days of receipt, it will be replaced. We also request that damaged material be returned to us as received. In case of returns, shipping charges are not refundable.
NOTE: A torn leaf is not considered damaged as product may shift in transit which is beyond our control. We guarantee our product to be of the highest quality and true to variety. We will only replace an item one time and we reserve the right to substitute on replacements.
Substitutes
Please supply alternate plant choices whenever possible, this will eliminate delays in shipping. Due to circumstances beyond our control and popular demand of some items, we will send your equal or greater substitutes that matches as closely as possible to the color and characteristics of the original choice. Returns on plants, with the exception of receiving damaged goods, will incur a 20% re-stocking fee. It is important for you to note that the plants being sold are not full size plants. Please read the description of how the plants you order will be shipped ie. rhizome, corm, or young plant, etc.
All SALES ARE FINAL.
All plants, rhizomes and corms are carefully examined prior to shipping. We guarantee safe delivery within the Continental U.S. If plant material arrives damaged or in unsatisfactory condition for any reason, and if it is reported to us within 10 days of receipt, it will be replaced. We also request that damaged material be returned to us as received. In case of returns, shipping charges are not refundable.
NOTE: A torn leaf is not considered damaged as product may shift in transit which is beyond our control. We guarantee our product to be of the highest quality and true to variety. We will only replace an item one time and we reserve the right to substitute on replacements.
Substitutes
Please supply alternate plant choices whenever possible, this will eliminate delays in shipping. Due to circumstances beyond our control and popular demand of some items, we will send your equal or greater substitutes that matches as closely as possible to the color and characteristics of the original choice. Returns on plants, with the exception of receiving damaged goods, will incur a 20% re-stocking fee. It is important for you to note that the plants being sold are not full size plants. Please read the description of how the plants you order will be shipped ie. rhizome, corm, or young plant, etc.
All SALES ARE FINAL.
Helpful answers to questions regarding ordering,shipping,refunds guarantee.