Ordering Information
How to Order
Online
Ordering our products online is as simple as clicking the "Add to Cart" button when you find the products you wish to purchase. When you are done shopping, click the "Checkout" link at the top of the page! MasterCard, Visa, Discover and American Express accepted.
California residents will add 7.75% sales tax.
Orders by Email
You may email us with your selection of plants at alohatropicals@icloud.com. Please include your Name, address, phone number and credit card including expiration date.
Orders by Phone
Email when is the best time to contact you and leave your phone number. A sales representative will call to confirm your order.
Shipping Information
We will include a receipt with your order. We ship out on Monday and Tuesday each week. However, some orders may ship 10 to 21 days from the date received (weather permitting). It's important that plants are ready to ship. Sometimes they need hardening before going in a box for 4 days. Orders are shipped by US Postal Service, FedEx, or UPS. We typically use USPS Priority. Shipments to P.O. Boxes are accepted.
Shipping Weather
We want you to have the highest quality plants and rhizomes available, so please understand that we will wait to ship your order until temperatures exceed 40° F throughout the journey. Due to seasonal propagation and growth, we will not ship plants until they are mature enough to sell.
Partial Shipments
Occasionally, we will need to ship some plants for an order separately due to propagation times and stock on hand. We will contact you with details and get your feedback if this occurs.
Shipping Charges in the USA
Delivery charges per address:
|
Total Order |
Add |
|
$24.99 and under |
$16.95 |
|
$25.00 - $50.99 |
$19.95 |
|
$51.00 - $75.99 |
$22.95 |
|
$76.00 - $100.99 |
$24.95 |
|
$101.00 - 1,000.99 |
25% |
|
$1,001.00 and over |
21% |
*Total Merchandise Price
International Orders and Shipping (including Canada & Mexico):
On orders to Countries outside the U.S., a phyto sanitary certificate by the U.S., Department of Agriculture is required for all plant material.Minimum amount for international orders is $250 US., plus shipping and handling, and the cost of the phyto sanitary certificate (currently $130.50 US).
When ordering always give us a "port of entry" and nearest airport location (in your Country) as this is required by the USDA. Also, please check for any other import requirements that your Country might have, and don't forget to supply that information to us. ( i.e. permit numbers, special import requirements, etc.).
All foreign orders are shipped via international air freight "FedEx" or EMS. Understandably we cannot and will not guarantee safe prompt delivery of perishable living plant material outside the Continental U.S., although we will do everything possible to insure safe and prompt delivery.
Please inquire about international shipping charges. All international orders are subject to additional fees to cover express shipping.
We bill international customers separately for shipping fees, however, we only charge our cost plus handling.
Note: Some Countries may require an import permit, please check with your agricultural department.
Unpacking Advice:
Step 1: Unpack Immediately!
- Most boxes will indicate which side is best to open.
- Remove any loose paper.
- Remove the tape that holds the planter in place, use a knife, scissors or box cutter.
- Lift plants out of box.
- Remove the tape that holds the plant in its container.
- When a plant is mailed, it is in a dark box for many days. Plants often look unhappy after the journey. However, they will recover.
Step 2: Water
Check the pot to see if it requires watering. Water plants that are dry.
Step 3: Recovery
- Give the plants time to adjust to their new environment and recover from the journey.
- For a few days, place plants in moderate temperature and controlled sunlight exposure.
- Avoid placing in full sun immediately.
- Move plants to their new location. If you are planting outdoors remember, small plants need protection from predators!
- Some recommend leaving the plant in its new location for a week, however for small plants in tiny pots, their roots may overheat in the sun. Consider the plants needs.
Guarantee
All plants, rhizomes and corms are carefully examined prior to shipping. We guarantee safe delivery within the U.S. If plant material arrives damaged or in unsatisfactory condition for any reason, and if it is reported to us within 10 days of receipt, it will be replaced. We also request that damaged material be returned to us as received. In case of returns, shipping charges are not refundable.
NOTE: A torn leaf is not considered damaged as product may shift in transit which is beyond our control. We guarantee our product to be of the highest quality and true to variety. We will only replace an item one time and we reserve the right to substitute on replacements.
Substitutes
Please supply alternate plant choices whenever possible, this will eliminate delays in shipping. Due to circumstances beyond our control and popular demand of some items, we will send your equal or greater substitutes that matches as closely as possible to the color and characteristics of the original choice. Returns on plants, with the exception of receiving damaged goods, will incur a 20% re-stocking fee. It is important for you to note that the plants being sold are not full size plants. Please read the description of how the plants you order will be shipped ie. rhizome, corm, or young plant, etc.
NOTE: We are not responsible if you ordered the wrong plant.
All sales are final.
Ordering is as easy as clicking a button.